Ivan Barišić

Speaker Details

Bio

Ivan Barisic started at IMAVES 4 years ago, and has been working since as part of IT Service Management department. Focusing on the new IT trends inthe market, BMC solutions looked like a good opportunity to start with.  Working with BMC small and medium business solutions, defining and analyzing customer processes according to ITIL methodology, aligning them with solution capabilities and providing KPI analysis, IT service management became his main interest. Numerous implementations provided a hands-on experience in various customer environments, which were an excellent opportunity for putting the theory into practice.

Past presentation
24 September 2010
14:45 - 15:30
SQLAdria Seminar – Zagreb 2010 IT Service Management Express - ITIL Practical Experiences

ITIL methodology is putting a whole new perspective on IT department, its responsibilities and roles as a business unit. The difference between traditional view of IT and the view according to ITIL is a movement toward more proactive and organized IT department. Roles, responsibilities, functions, defined processes and process owners are all aligned for one purpose, to offer IT Services that will support business processes while delivering maximum value to customers.
 The shift from theory to “real life” is a bit more complex. How to introduce the “service management” perspective, how to organize processes, where to start first, what can be expected and what obstacles should you be prepared for, are questions you need to answer. BMC has the answers; with their view of ITIL in small and medium businesses they provide the solutions that will enable IT to deliver services in an efficient way while maximizing value for the customers and the business.
 


 

sqladria

SQL Adria is the independent, non-profit organization that gathers relational database users for Croatia and Slovenia. It was founded 1994. and in the same year it has become the regional user group.

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